FAQ

Bounce House FAQ

A: Booking with us is super easy! Super Yard Game Rentals serves the entire DMV area (Washington D.C, Maryland and Virginia), simply jump on to our website and browse through our wide selection of bounce houses, moon bounces, and combo dry or wet slides. Once you’ve found the perfect inflatable for your event, click on the ‘Add to cart’ button, select your desired rental duration, and follow the prompts to complete your reservation.

*All prices shown are residential rates. For community or corporate events, please contact us.

A: Our bounce house rental packages include the inflatable of your choice, necessary equipment such as blowers and stakes, and  delivery and setup for your convenience. Be sure to check our package details for specific inclusions. Additional services and equipment are available in case a power source or other minimum requirements are not available such as an area to install stakes. Check out our available Add Ons.

*All prices shown are residential rates. For community or corporate events, please contact us.

A: Absolutely! The safety of our customers, especially children, is our top priority. All our house bounces, moon bounces, and combo dry or wet slides are designed with safety features such as sturdy construction, secure entrances, and safety netting. We regularly inspect and maintain our inflatables to ensure they meet the highest safety standards.

A: Yes, our convenient delivery and setup services is included for our standard service areas! Our team will deliver the bounce house to your event location, handle the setup process, and provide any necessary instructions. You can focus on enjoying the event while we take care of the logistics. Below are our standard service areas:

Standard Service Areas:

In Maryland:

  • Anne Arundel County: Annapolis, Avila, Bristol, Davidsonville, Edgewater, Parole and Riva.
  • Prince George’s County: Bowie, Cheltenham, Clinton, Crofton, Croom, Largo, Marlton, Queenland, Rosaryville, Upper Marlboro, Woodmore.
 

Extended Service Areas:

$50 Delivery Fee. For all other Areas, please contact Us. Additional Fees May Apply.

In Maryland:

  • Anne Arundel County: Arnold, Glen Burnie, Laurel, Odenton, Pasadena, Severn, Severna Park, and more.
  • Howard County: Columbia, Elkridge, Hanover, Jessup, Savage and more.
  • Montgomery County: Bethesda, Gaithersburg, Germantown, Montgomery Village, Olney, Potomac, Rockville, Silver Spring, and Takoma Park and more.
  • Prince George’s County: Brandywine, Clinton, College Park, Fort Washington, Greenbelt, Hyattsville, Temple Hills and more.
 

In Virginia:

  • Alexandria County: Alexandria, Franconia, Groveton, Hybla Valley, Mount Vernon, and more.
  • Arlington County: Arlington, Crystal City, Ballston, Rosslyn, Pentagon City, and more.
  • Fairfax County: Fairfax, McLean, Springfield and Tysons.
  

In Washington D.C.:

  • Capitol Hill, Georgetown, Adams Morgan, Dupont Circle, Foggy Bottom, Downtown, U Street Corridor, Chinatown, Columbia Heights, Southwest Waterfront, and more.
 
 
*All prices shown are residential rates. For community or corporate events, please contact us.

A: Absolutely! In fact, our rentals are priced at a daily rate. Whether you need a bounce house for a few hours or a full day, we can deliver as early as 7am and pickup as late as 8pm (in some cases, even next day).

*All prices shown are residential rates. For community or corporate events, please contact us.

A: We understand that weather can be unpredictable. If rain or inclement weather is forecasted, please contact us as soon as possible to discuss the options. We’ll work with you to find a solution, which may include rescheduling or canceling the rental with a refund or credit, depending on the circumstances.

A: We recommend booking as early as possible to ensure availability, especially for peak seasons and weekends. However, we understand that last-minute events happen, so feel free to contact us to check for any immediate availability.

A: Yes, we offer special discounts for multiple rentals and package deals. Check out our bundled offers or contact our team to discuss your specific needs, and we’ll be happy to provide you with the best options and pricing available. 

*All prices shown are residential rates. For community or corporate events, please contact us.

A: The dimensions and weight limits vary for each inflatable. You can find detailed information about the dimensions and weight capacity of each inflatable on the respective product page of our website. It’s important to ensure that the inflatable is suitable for the age group and number of participants you expect at your event.

A: The space required will depend on the specific inflatable you choose. In general, you should have enough space to safely set up the inflatable, leaving a buffer zone around it. Check the product description or contact our team for the recommended space requirements for each inflatable. We also offer free in-person consultation to ensure a safe and secure bounce house setup.

A: Yes, you’ll need a standard electrical outlet within a reasonable distance from the setup location of the inflatable, ideally within 150 feet. Most of our inflatables require a standard 110V power supply. If you don’t have access to electricity, contact us, and we can discuss alternative power options such as generators or simply add one in your cart before check out.

A: Ideally, the inflatable should be set up on a flat, level surface such as grass or a paved area. It’s important to avoid rough or rocky surfaces that could damage the inflatable. We will provide a tarp if necessary at no additional cost. If you’re unsure about the suitability of your desired setup location, feel free to contact us for guidance.

A: Ensuring the safety of participants is crucial. We recommend following these guidelines:

  • Always have adult supervision during the use of the inflatable.
  • Limit the number of participants according to the weight capacity and age recommendations.
  • Prohibit shoes, sharp objects, and food or drinks inside the inflatable.
  • Follow the guidelines provided by our team.
  • In case of strong winds or inclement weather, immediately evacuate the inflatable and turn off the blower.

A: Yes, we maintain comprehensive liability insurance coverage for our inflatables. This insurance protects both our business and our customers in case of any unforeseen incidents. Your safety and peace of mind are our top priorities.

A: While our rentals do not include attendants, we highly recommend having responsible adult supervision to ensure the safe and enjoyable use of the inflatables. If you are not able to designate someone, please contact us, we can provide additional services to meet your needs.

Concessions FAQ

A: Operating our concession machines is simple! Upon delivery, our team will provide you with detailed instructions on how to set up and operate the machine. We’ll walk you through each step, from adding ingredients to turning on the machine, ensuring you have everything you need to serve delicious treats to your guests. We will also provide a copy of the manufacturer’s  instruction manuals and supplemental videos to help guide you as well. 

A: Our concession machine rentals typically only include the machine itself. You as the customer are free to provide your own supplies and ingredients, however, you must be sure they are appropriate for each machine. Alternatively, we recommend purchasing the supplies from our website to ensure the ingredients are safe for each machine. See our add ons.

We offer:

  • Popcorn kits and popcorn bags for the Popcorn Cart.
  • Flavored syrups and cones for the snow-cone machine.
  • Flavored sugar floss and cones for the cotton candy machine.
  • Either tin foil or paper hotdog holders for the hotdog steamer. (We do not supply hotdogs, hotdog buns or condiments.)
  • Additional supplies are available for purchase if needed.

A: Our concession machines require a standard electrical outlet within a reasonable distance. Most machines operate on a standard 110V power supply. If you don’t have access to electricity, contact us, and we can discuss alternative power options such as generators or simply add one in your cart before check out.

A: The production capacity varies depending on the specific machine. For example, the popcorn cart can produce several batches of popcorn per hour. The snow-cone machine can make a certain number of snow cones per minute. The cotton candy machine can create a certain number of cotton candy servings per hour. The hotdog steamer can accommodate a specific number of hotdogs at a time. Details on production capacity are available on our website for each concession, and our team can provide additional guidance based on your event needs.

A: Not at all. You worry about having fun, we’ll worry about the cleaning. We only ask that you remove any leftover food, ice or water so that we can pack it and go. We’ll take care of the rest!

A: Yes, our concession machines are designed with safety in mind. They meet industry standards and have safety features to ensure smooth operation. However, it’s important to follow the provided instructions, exercise caution, and supervise children when around the machines.

A: Absolutely! We offer the flexibility to rent multiple concession machines to enhance your event and provide a variety of treats for your guests. Contact our team to discuss your specific needs and we’ll help you choose the right combination of machines for a memorable experience.

A: Absolutely! We offer a variety of flavors for snow cones and cotton candy in our add ons page. You can choose from our selection of delicious syrups and sugar floss to create unique and personalized treats for your guests.

A: The preparation time varies for each concession machine. On average, it takes a few minutes to make a batch of popcorn, create a serving of cotton candy, or shave ice for snow cones. However, it may take up to 45 min to fully steam hotdogs. Our team will provide you with estimated preparation times and tips to ensure efficient operation.

A: We take allergens seriously and strive to provide accurate information about our products. While our concessions are nut-free by default, please note that some products may be processed in facilities that handle allergens. We recommend checking the specific product labels or contacting our team for more information if you have any specific dietary concerns or allergies.

A: Absolutely! Our concession machines are available for standalone rentals, and you can enjoy these delightful treats at any event, regardless of whether you rent our inflatables. Simply let us know your preferences, and we’ll ensure a seamless rental experience for the concession machines.

A: We do not offer pick up at this time, however, we offer the convenience of free delivery and setup for all our concession machines. You won’t have to worry about safely moving our large concessions to and from your event location.

A: Yes, our concession machines are designed for both indoor and outdoor use. However, please ensure you have adequate space, proper ventilation, and access to power outlets if you plan to use them indoors. It’s also essential to check with your venue to ensure they permit the use of concession machines on their premises.

A: Certainly! We understand that you may need extra supplies to accommodate a larger event or satisfy specific demands. Additional supplies are available for purchase on our Add Ons product page. Simply select your quantities, add to cart and check out. It’s that easy.